All delivery costs are calculated in the final shopping basket.
We always aim to be as competitive as possible and our delivery costs are calculated on a brand, product or quantity basis. For example, ordering a large quantity of roof tiles will cost more to deliver than a roll of breathable membrane, this is because the roof tiles will need to be delivered on a pallet by a haulage company rather than a parcel courier. However, if you feel the delivery costs seem a little too high for the product that you’re looking to order then please contact us and we’ll look into it. Delivery costs are based on delivery to the UK Mainland only, delivery to the Scottish Highlands and Islands may incur extra charges and you will be informed of any additional charges by either email or telephone.
All of our delivery charges are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Deliveries are made between 8am and 6pm Monday to Friday and require somebody at the address to accept and sign for any goods.
You will be provided with a delivery date or tracking information (if available), this will be emailed to you once your order has been processed. If delivery can’t be made because of access issues or nobody being at the property then extra charges may apply for additional delivery attempts.
How Long Does Delivery Take?
We use an efficient mix of couriers, manufacturers own transport and distribution partnerships to ensure that we provide our customers with a fast and competitive delivery service. The vast majority of orders are delivered within 3 – 5 Working Days, with some orders being delivered within as little as 24 – 48hrs.
You will receive your delivery information via email once our team has processed your order. We require a valid contact number or email address as in some cases the courier may contact you directly to arrange a suitable time to deliver your order, especially if the order is palletised or if you’re in a remote location.
If a product has a longer delivery window then this will be highlighted in the individual product description.
Orders placed after 12 Noon will be processed the next working day, for example orders placed on a Friday afternoon will be processed the following Monday morning. Orders can only be dispatched Monday to Friday (excluding Bank Holidays).
*Please don’t hire any tradesmen or start any work until you’ve received and checked all the items you ordered. Roofin Store can not be held responsible for any delays or costs involved due to late deliveries, or circumstances beyond our control.
Detailed tracking is available for some orders, if tracking is available then this will be sent to the email address you provided when placing an order. However, as we sell roofing materials, detailed tracking isn’t always available on orders which are bulky or need to be delivered on a pallet. In these instances, the courier will provide a delivery date or timescale.
We may be able to get more detailed information on the day of a palletised delivery, so if you would like a more accurate delivery time then please complete this form and we’ll see what we can do to help you.
Accepting Your Delivery
Please be aware that in most circumstances we cannot deliver goods if nobody is there to sign for them.
You may leave an ‘order note’ requesting that your order is left in your absence. However, please be aware that this service isn’t offered by some couriers and if they do agree to leave the goods in your absence then liability for any goods is passed to you.
Please check your goods thoroughly before signing for them.
Whilst the delivery companies do thier uptmost to ensure that your goods arrive safe and sound, sometimes damage can happen in transit so it is important to check the condition of your goods when they arrive. If you’re not happy then please don’t accept or sign for the goods and contact us immediatley to let us know what has happened. We use third party couriers and delivery companies so once a customer has signed for goods then they’re considered to have been delivered in good condition and this makes the process of claiming for any damage, shortages or errors very difficult.
However, if you have signed for goods damaged in transit then please contact us immediately by calling 0161 301 3100 or by email to email@example.com and we’ll try our best to help you. You must notify us of any damage, shortages or errors within 48 hrs of receiving your goods.
Some of the goods you order may come to you direct from source resulting in your order consisting of more than one part.
Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available.
If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e-mail.