All delivery costs are calculated in the final shopping basket, we always aim to be as competitive as possible but delivery costs can vary based on the products or quantities that you’re looking to order. Delivery costs are based on delivery to the UK mainland, excluding the Scottish Highlands and Islands which may incur extra charges. You will be informed of any additional charges by either email or telephone.
All of our delivery charges are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Deliveries are made between 8am and 6pm Monday to Friday and require somebody at the address to accept and sign for any goods, you will be provided with a delivery date or tracking information. If delivery can’t be made because of access issues or nobody being at the property then extra charges may apply for additional delivery attempts.
How Long Does Delivery Take?
We use an efficient mix of couriers, manufacturers own transport and distribution partnerships to ensure that we provide our customers with a fast and competitive delivery service. The vast majority of orders are delivered within 3 – 5 Working Days, with some orders being delivered within as little as 48hrs.
You will receive your delivery information via email once our team has processed your order. We require a valid contact number or email address as in some cases the courier may contact you directly to arrange a suitable time to deliver your order, especially if the order is palletised or if you’re in a remote location.
If a product has a longer delivery window then this will be highlighted in the individual product description.
Detailed tracking is available for some orders, if tracking is available then this will be sent to the email address you provided when placing an order. However, as we sell roofing materials, detailed tracking isn’t always available on orders which are bulky or need to be delivered on a pallet. In these instances, the courier will provide a delivery date or timescale.
We may be able to get more detailed information on the day of a palletised delivery, so if you would like a more accurate delivery time then please complete this form and we’ll see what we can do to help you.
Accepting Your Delivery
Please be aware that in most circumstances we cannot deliver goods if nobody is there to sign for them.
You may leave an ‘order note’ requesting that your order is left in your absence. However, please be aware that this service isn’t offered by some couriers and if they do agree to leave the goods in your absence then liability for any goods is passed to you.
Please check your goods thoroughly before signing for them.
It is important to check your delivery and all items are correct as shortages and errors cannot be rectified after the goods have been signed for. Please contact us immediately should you notice any errors by email to email@example.com. You must notify us of any issues within 48 hrs of receiving your goods.
Some of the goods you order may come to you direct from source resulting in your order consisting of more than one part.
Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available.
If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e-mail.