Frequently Asked Questions

Deliveries

How Long Do Deliveries Take?

Most deliveries arrive within 2 – 5 working days and we’ll provide you with accurate delivery information once your order has been processed. In order to bring you everyday low prices we use a mixture of couriers and manufacturers own transport, so this means that we can’t give an exact delivery timeframe that applies to all of the products on the Roofin Online Store.

Do You Offer Next Day Delivery?

We can arrange for next day delivery on some products but due to the nature of some of the bulk items we sell, some delivery companies don’t offer a next day service. However, if you need items quickly then please call us on 0161 302 3100 and we will do our uptmost to get goods with you quickly.

Can I Collect From You?

No, unfortunately we don’t offer a ‘Click & Collect’ type of service. We are able to offer Everyday Low Prices by using an efficient mix of manufacturers own transport and national courier networks, this means that items aren’t always available to collect from our Manchester head office.

Collections may be available from some of our suppliers, however you would need to contact us to see if this is a possibility.

Do you deliver on weekends?

Due to the nature of the products we sell, guaranteed weekend delivery services aren’t offered by some of the couriers we use. Some couriers may offer a weekend service at an additional cost, if you require a weekend delivery then please contact us and we’ll advise if this is possible.

Can I Get A Product Sample?

Some manufacturers may offer free product samples. Please send any sample requests to sales@roofin.co.uk.

Technical Advice

Do you offer an installation service?

We’re afraid not, we only supply the goods.

Do I need to ventilate a pitched roof if I am using Breather Felt?

This is a very controversial question that many experts in the Roofing Industry continually argue over. It is our opinion that it would be more beneficial to ventilate in all Pitch Roofing Installations, regardless of type of Felt being used.

Do you provide a job specification/calculation service?

We will assist you, to the best of our abilities with technical and coverage data provided by relevant manufacturers. However, the final decision on the quantities you order is with you or the professional person installing the products. Please note, partial order returns are not accepted.

Using Our Website

Do I have to register?

No you do not have to register but it would be beneficial to you as we would keep you infomred of special offers based on items you purchase.

I’ve already registered; do I have to login to place an order?

No you can complete the checkout process as a guest if required however logging in would speed up your transactions.

Do you offer a Trade / Credit Account?

No, unfortunately not.

We accept all major debit and credit cards when you pay securely on our via SagePay. By prior arrangement you can pay in advance by cheque or BACS transfer, please contact us for further details.

Please note that no goods will be dispatched until full cleared payment has been received.

Can you send me a Pro Forma Invoice?

If you want to pay by BACS we can send you an invoice before you pay. Otherwise; just order online and with in seconds a VAT invoice will be available to download from the order confirmation page.

Can I print off Data Sheets and Installation Guides?

Yes most of our info is supplied in PDF, including COSHH, Technical Data Sheets and Product Brochures – there for you to download & print, free of charge at your will. If you can’t find what you’re looking for we’ll be happy to send them across, please request any documentation by email sales@roofin.co.uk.