Direct Delivery

Things to consider when ordering bulky items for delivery

• Due to the bulky nature of some plumbing and building materials, some orders will be palletised for delivery. This palletised delivery will be made on a lorry equipped with a tail-lift and pallet truck, meaning that the driver will unload your order and place it at the nearest road access point to your property. This is known as a ‘kerbside service’, and means the driver will not unpack your order and manually move the goods to where you want them on your property, therefore, you must have the willingness and ability to move the goods to where you need them.
• Deliveries can be made with a variety of commercial vehicles, up to 18-tonne rigid lorries. It is assumed that the property is easily accessible to larger vehicles unless you advise us to the contrary. If there are any access restrictions, such as weight limits, narrow roads, low bridges or dirt tracks, then you must inform us of these as early as possible, to help us put an appropriate plan in place and ultimately help you to avoid delays, failed deliveries and additional costs.
• You should be provided with a delivery date after we have processed your order, but we cannot currently provide precise delivery times due to the bulky nature of what we sell, and the limitations of the services provided by haulage companies.
• Deliveries are made during the standard working day, Monday to Friday from 08:00 until 18:00, please ensure that somebody with a willingness to handle the goods is available at the delivery address on the day provided by either ourselves or our delivery partner.
• If nobody is available to accept your delivery at the address you have provided, this will be a failed delivery, and you will be charged for re-delivery when you reschedule.
• Whilst every effort is made to ensure that your order arrives on or before the date we provide, please understand that we rely on 3^rd party delivery partners, and there could be unforeseen delays. This happens rarely, but circumstances we have experienced are road closures, breakdowns and adverse weather meaning that vehicles can’t make all their deliveries that day, as you can understand these are circumstances beyond our control. Should you experience such delays, our team will work to keep you updated.
• We strongly advise that you do not hire any tradespeople or commence work until your order has arrived and the goods have been checked. Unfortunately, we cannot be held liable for consequential losses caused by delivery delays or replacements being required to commence work.
• Please allow additional time for deliveries to remote areas, this includes parts of Wales, as well as the Scottish Highlands and Islands.