Delivery and Returns

Delivery Information

All delivery charges are included in the final shopping basket and are dependent on the products selected for purchase and the delivery address which is entered. This charge is based on delivery to mainland UK (excluding the Scottish Highlands & the Islands where additional shipping charges will apply).

Any orders placed after 12 noon will be processed the next working day, for example if you place your order after 12 noon on a Friday or on the weekend it will not be processed until the following Monday. We always aim to dispatch within 3 – 5 working days of the order being processed. Although 99% of deliveries arrive on the scheduled date, this date cannot be guaranteed due to unforeseen circumstances (beyond our control) that may arise with our third-party delivery partners. If you need items sooner then please contact us on 0161 302 3100 and we’ll work to get any items out sooner.

Some of the products we offer may have a longer delivery time due to items being bespoke or made to order, if this is the case it will be stated within the individual product description.

All of our delivery charges are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Deliveries are made between 8am and 6pm Monday to Friday.

Roofin Online Store work with third-party national carriers as well as national pallet distribution networks and in some cases we use manufacturers own transport for delivery.

At Roofin Online Store we are committed to delivering your goods on time, this is why on rare occasions we may substitute products ordered with equivalent brands. This would only happen in the event of delays in our supply chain or national product shortages. If an equivalent product isn’t available then we will contact you to discuss the best action to take

Restricted Access

If you require delivery to anywhere in the UK and the basket doesn’t show a shipping option for your, then please contact us on 0161 302 3100 or send an email to sales@roofin.co.uk as in most cases we can quote you for delivery to areas not specified on our website.

It is the responsibility of the buyer to make us aware of any access issues that may arise during delivery. We use external delivery companies for all deliveries and most deliveries are made using either 7.5 Ton Lorrys or 18 Ton Lorrys, LWB Vans may be available on request. We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions.

We consider restricted access to be if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads. Please send an email to sales@roofin.co.uk to discuss delivery if you have restricted access.

If you fail to make us aware of any restricted access which results in a delivery attempt being unsuccessful, the buyer is responsible for covering the cost of re-delivery with an alternative transport method.

Multiple Deliveries

Some of the goods you order may come to you direct from source resulting in your order consisting of more than one part.

Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available.

If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e-mail.

Delivery Instructions

Please let us know at the time of ordering if you would like to give any specific delivery requests by entering the relevant Instructions in the box provided.

Accepting Your Delivery

Please be aware that we cannot deliver goods if nobody is there to sign for them.

Please check your goods thoroughly before signing for them.

It is important to check your delivery and all items are correct as shortages and errors cannot be rectified after the goods have been signed for. Please contact us immediately should you notice any errors by email to sales@roofin.co.uk. You must notify us of any issues within 24 hrs of receiving your goods.

If any part of your delivery is damaged or faulty please contact us by telephone on 0161 302 3100 or email sales@roofin.co.uk

Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition.

As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.

Returns Policy for Consumers (non business use)

If you are not satisfied with your purchase, we’re here to help. You have 14 days to return any unwanted goods and 30 days to return any faulty goods purchased from Roofin Online Store.

To be eligible for a return your return must:

  • Contain all items included in the original order.
  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.

The buyer is responsible for arranging the return of any goods. Any return of goods must be made within 14 days of receipt of those goods. However in some cases we may accept returns out of this period, if this is the case then items returned will incur an automatic 25% re-stocking charge on the cost of the goods (ex VAT), unless there has been an order input or dispatch error, or there is a product fault. No refunds will be made in respect of carriage charges. Returns outside of the 14 day period will not be accepted unless we have pre-approved the return at our discretion.

Return of ‘Jumbo Buys’ or bulk deals: If you purchase one of our ‘Jumbo Buys’ or bulk deals and wish to return it, you must return all items to qualify for a refund and partial returns will not be accepted. These are classified as a commercial unit.

* Some items may be non-returnable if they’re a bespoke or made to measure order such as products cut to size or non-stock items which have been specially brought in to stock.

Our Return Address:

Customer Returns
Roofin Online Store
Spring Street Saw Mills
Spring Street
Ramsbottom
Bury
Lancashire
BL0 9JQ

Please include your contact information and order number in the parcel.

We must be notified of a return by email to sales@roofin.co.uk, please include your order number and details of what goods you’d like to return. We’ll then let you know if your order can be returned. Once your return has been approved please forward the tracking information to sales@roofin.co.uk. We must receive the goods within 14 days of your return being approved.

Returns from business customers are not covered by this returns policy for more information please see our terms & conditions.

Returns Shipping

The buyer is responsible for paying the shipping costs for returning any items. Shipping costs are non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you receive a refund, the initial cost of shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us on 0161 302 3100 or sales@roofin.co.uk.