Delivery

Delivery Information

All delivery charges are included in the final shopping basket and are dependent on the products selected for purchase and the delivery address being entered. This charge is based on delivery to mainland UK (excluding the Scottish Highlands & the Islands where additional shipping charges will apply).

Any orders placed after 12 noon will be processed the next working day, for example if you place your order after 12 noon on a Friday or on the weekend it will not be processed until the following Monday. We always aim to dispatch within 3 – 5 working days of the order being processed. Although 99% of deliveries arrive on the scheduled date, this date cannot be guaranteed due to unforeseen circumstances (beyond our control) that may arise with our external hauliers. If you need items sooner then please contact us on 0161 302 3100 and we’ll work to get any items out sooner.

Some of the products we offer may have a longer delivery time due to items being bespoke or made to order, if this is the case it will be stated within the individual product description.

All of our delivery charges are based on the customer being available to accept the goods. This includes, on heavier items, the ability or willingness to manually offload the goods, or having mechanical offloading facilities available (such as a forklift truck). Deliveries are made between 8am and 6pm Monday to Friday.

Roofin Store work with national carriers and national pallet distribution networks as well as manufacturers own transport.

At Roofin Store we are committed to delivery your goods on time, this is why on rare occasions we may substitute products ordered with equivalent brands. This would only happen in the event of delays in our supply chain or national product shortages. If an equivalent product isn’t available then we will contact you to discuss the best action to take

Restricted Access

If you require delivery to anywhere in the UK and the basket doesn’t show a shipping option for your, then please contact us on 01706 825522 or send an email to sales@roofin.co.uk as in most cases we can quote you for delivery to areas not specified on our website.

We reserve the right to refuse to make a delivery if you have not informed us prior to delivery of any access restrictions.

We consider restricted access to be if our drivers encounter double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted roads. Please send an email to sales@roofin.co.uk to discuss delivery if you do not have restricted access.

Multiple Deliveries

As a result some of the goods you order may come to you direct from source resulting in your order consisting of more than one part.

Depending on stock availability, some orders may be split into more than one delivery so you are not kept waiting for those items immediately available.

If we become aware of stock difficulties, which will affect delivery timescales, we will let you know by telephone or e mail.

Delivery Instructions

Please let us know at the time of ordering if you would like to give any specific delivery requests by entering the relevant Instructions in the box provided.

Accepting Your Delivery

Please be aware that we cannot deliver good if nobody is there to sign for them.

Please check your goods thoroughly before signing for them.

It is important to check your delivery and all items are correct as shortages and errors cannot be rectified after the goods have been signed for. Please contact us immediately should you notice any errors by email to sales@roofin.co.uk.

If any part of your delivery is damaged or faulty please contact us by telephone on 01706 825522 or email sales@roofin.co.uk

Do not accept damaged products. Orders signed for “unchecked” will be deemed to have been received in good condition.

As soon as the order has been delivered to your requested delivery address, the risk of any damage or loss passes to you.

Returns Policy

If you are not entirely satisfied with your purchase, we’re here to help. You have 14 days to return any unwanted goods and 30 days to return any faulty goods purchased from Roofin Store.

To be eligible for a return your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have the receipt or proof of purchase.

Any return of goods must be made within 14 days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. Items returned will incur an automatic 25% re-stocking charge on the cost of the goods, unless there has been an order input or dispatch error, or there is a product fault. No refunds will be made in respect of carriage charges. See more in our terms & conditions.

* Some items may be non-returnable if they’re a bespoke order such as products cut to size or non-stock items which have been specially brought in to stock.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If you receive a refund, the initial cost of shipping will be deducted from your refund.

Returns Shipping

The buyer is responsible for paying the shipping costs for returning any items. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us on 01706 825522 or sales@roofin.co.uk.

 

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