We offer our very best prices upfront to Trade & DIY alike
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Payments Secured by Stripe
Quality Products To Your Door
See our 1400+ reviews on Trustpilot
Roofin Online Store (www.roofin.co.uk) is part of the Buildin Stores Group and is owned and operated by Insullite Limited, a company registered in England and Wales (Company No. 08208530). Registered office: Unit 3, York Avenue, Haslingden, Rossendale, BB4 4HX (visits by appointment only).
1.1 When you place an order, you will receive an email acknowledging receipt. This does not constitute acceptance of your order.
1.2 A legally binding contract is formed only when we dispatch your goods and send a dispatch confirmation email.
1.3 We reserve the right to refuse or cancel any order prior to dispatch.
All rights, including copyright, in this website are owned by or licensed to Insullite Limited. Any use of this website or its contents, including copying or storing in whole or part, other than for personal, non-commercial use, is prohibited without our prior written permission.
3.1 Product descriptions, specifications, colours and images are provided for guidance only. Colours and finishes may vary from their appearance on screen due to photography, lighting, display settings and device calibration.
3.2 Dimensions, weights and capacities are approximate.
3.3 We reserve the right to amend product specifications and pricing without notice.
3.4 Orders may be cancelled where there are material errors in product descriptions or pricing.
4.1 Some content published on the Roofin Online Store website may be created, drafted, edited, summarised, structured or otherwise assisted by artificial intelligence, machine learning or other automated technologies. This may include product descriptions, technical summaries, guides, frequently asked questions, informational content and other website materials.
4.2 Where artificial intelligence or automated technologies are used, we take reasonable steps to review content for accuracy and relevance before publication. However, automated systems may occasionally produce errors, omissions, outdated information or inaccurate interpretations of source material.
4.3 AI-assisted or automated content may be based upon information supplied by manufacturers, suppliers and other third parties. Product specifications, technical information and manufacturer guidance may change without notice.
4.4 AI-assisted content is provided for general information and guidance and should not be relied upon as a substitute for current manufacturer documentation, installation instructions, technical datasheets, professional advice or confirmation from Roofin Online Store where these are relevant to the intended use of a product.
4.5 Where a particular specification, measurement, performance characteristic, compatibility requirement, installation requirement or other technical detail is material to a customer’s purchasing decision or project, the customer should contact us before ordering so that the relevant information can be checked or confirmed.
4.6 We reserve the right to correct or update AI-assisted or automated content where an error, omission, inconsistency or outdated statement is identified.
4.7 Nothing in this section excludes or restricts liability which cannot lawfully be excluded or affects a consumer’s statutory rights.
5.1 Our roof calculators are provided as estimating tools to assist customers in calculating the materials required for a particular roofing project. All calculations are provided for guidance only.
5.2 Calculations are based on the measurements and information entered by the customer together with product dimensions, coverage rates, overlaps and other technical information supplied by the relevant manufacturer.
5.3 Where the calculator provides an option for a wastage allowance, the percentage or amount of wastage is selected by the customer. The customer is responsible for deciding what allowance is appropriate for their project. Any additional materials resulting from the selected wastage allowance form part of the quantity ordered by the customer.
5.4 Customers are responsible for ensuring that all measurements and information entered are accurate and for checking the calculated quantities, products and accessories before placing an order.
5.5 Where a customer uses a Roofin calculator to generate and purchase a complete materials requirement, the resulting order will be identified as a Calculated Roofing Package and sold as a package or kit for that particular project.
5.6 A Calculated Roofing Package may contain quantities resulting from product coverage, cutting requirements, overlaps, minimum pack quantities and the wastage allowance selected by the customer. The presence of unused materials following installation does not, by itself, mean that the calculator has overestimated the materials required.
5.7 We do not accept voluntary partial returns from Calculated Roofing Packages. Customers may not retain the materials required for their project and return individual items, packs, accessories or quantities which subsequently prove unnecessary.
5.8 Where the products supplied as part of a Calculated Roofing Package constitute a commercial unit within the meaning of applicable consumer legislation, the package must be treated as a whole where required by law. Individual components cannot be separated from that commercial unit for partial cancellation or rejection where doing so would materially impair the value or character of the unit.
5.9 Surplus or left-over materials following commencement or completion of a project are not accepted for return under our voluntary returns policy. This includes materials resulting from:
the wastage allowance selected by the customer
minimum ordering quantities
product pack sizes
cutting requirements
overlaps
customer measurements
installer calculations
differences between estimated and actual site requirements
5.10 Roofin Online Store does not operate a buy-back service for unused or surplus building materials.
5.11 Customers and installers remain responsible for checking the suitability and quantity of all materials before installation and should not commence installation until satisfied that the materials supplied are suitable for the project.
5.12 Nothing in this section excludes or restricts a consumer’s statutory rights.
We do not guarantee that this website will be free from errors, interruptions or viruses. You are responsible for ensuring your device is adequately protected.
All orders are subject to acceptance and availability. If goods are unavailable or delayed, we will notify you as soon as reasonably possible.
8.1 All prices include VAT unless otherwise stated.
8.2 Delivery charges are displayed separately at checkout.
8.3 Prices and availability may change at any time prior to order acceptance.
8.4 We are not obliged to honour incorrect prices, expired promotions or invalid discount codes.
9.1 Payment must be made in full at the time of ordering.
9.2 If payment cannot be authorised, we reserve the right to cancel your order.
10.1 Delivery is available within mainland UK, excluding certain areas unless agreed.
10.2 Delivery dates are estimates only and not guaranteed.
10.3 You must provide accurate delivery details and inform us of any access restrictions.
10.4 Risk passes to you upon delivery.
10.5 Customers must inspect goods as soon as reasonably possible following delivery. Any visible damage, shortages or delivery discrepancies should be reported within 48 hours, together with photographs where reasonably requested, so that we can investigate and raise any necessary claim with the supplier, manufacturer or delivery company.
10.6 Customers are responsible for the safe handling, protection and appropriate storage of goods following delivery.
10.7 We are not responsible for damage, deterioration or deformation occurring after delivery as a result of incorrect storage, handling, installation, exposure to weather, sunlight, heat, moisture, site conditions, accidental damage, or the actions of the customer, contractors or other third parties.
10.8 Where damage is reported after 48 hours, we may require reasonable evidence to establish that the damage or defect existed at the time of delivery and was not caused subsequently by handling, storage, installation or site conditions.
10.9 Nothing in this section excludes or restricts a consumer’s statutory rights in relation to goods which were faulty, damaged or otherwise not in conformity with the contract when supplied.
11.1 Deliveries are made to the nearest accessible kerbside location at the delivery address.
11.2 Drivers are not required to carry goods onto your property, into buildings, or to specific locations on-site.
11.3 You are responsible for ensuring safe and suitable access for delivery vehicles and for arranging adequate labour and equipment to unload goods.
11.4 If delivery cannot be completed due to access restrictions, safety concerns, lack of assistance or inaccurate delivery information, a failed delivery or redelivery charge may apply.
11.5 We accept no liability for any damage or delay arising from unsuitable access or unloading arrangements.
Ownership of goods passes to you once full payment has been received and goods have been delivered. Goods are held at your risk from the point of delivery.
13.1 If you are a consumer, you may have the right to cancel a qualifying distance contract within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
13.2 A “consumer” is an individual purchasing goods for purposes wholly or mainly outside their trade, business, craft or profession.
13.3 Where a valid statutory cancellation is made, the customer normally has a further 14 days to return the relevant goods.
13.4 The customer is responsible for arranging and paying for the return of goods following a change-of-mind cancellation unless otherwise required by law or agreed by us. Roofin Online Store does not arrange return transport or collections on behalf of customers. Goods must be returned to the return address specified by us using a suitable method of transport.
13.5 Due to the nature, size and weight of the goods we sell, deliveries frequently require pallet networks, haulage or other specialist delivery services rather than standard parcel delivery. As such, delivery and carriage costs incurred by us are non-refundable. Where an order has qualified for free delivery, the delivery cost has been absorbed by Roofin Online Store rather than separately charged to the customer. If an order is subsequently cancelled after dispatch or delivery, we reserve the right to deduct the actual outbound carriage costs incurred by us from any refund due. The amount of any deduction will be limited to the carriage costs actually incurred and will be communicated to the customer when the cancellation is processed.
13.6 Our voluntary returns policy does not permit partial change-of-mind returns. A customer may not retain the goods required for their project and return only selected unwanted, unused, excess or surplus goods.
13.7 Where a customer seeks to return only part of an order while retaining the remainder, and no statutory right applies specifically to the goods being returned, the request will be treated as a voluntary partial return and will not be accepted.
13.8 This restriction applies whether quantities were:
selected manually by the customer
calculated by the customer
calculated by an installer or other third party
generated using a Roofin calculator
ordered to allow for anticipated wastage
supplied in minimum packs or quantities
13.9 The fact that goods remain unused, unopened or in resaleable condition does not, by itself, create a right to make a partial return.
13.10 Nothing in this section restricts any statutory right which applies specifically to faulty, damaged, misdescribed or otherwise non-conforming goods, or any other right which cannot lawfully be excluded.
14.1 Any return accepted under our voluntary returns policy must be:
unused
in its original packaging where applicable
clean and dry
unaltered
in resaleable condition
14.2 We reserve the right to refuse a voluntary return where goods do not meet these conditions.
14.3 Except where a statutory right requires otherwise, we do not accept returns of:
part of an order while the remainder is retained
surplus or left-over building materials
excess quantities
unused packs or products which are no longer required
materials remaining after commencement or completion of a project
individual components removed from a kit or package
individual components removed from a Calculated Roofing Package
made-to-order or custom products
cut-to-size materials
perishable goods
goods which have been installed, cut, drilled, altered or used
14.4 Roofin Online Store does not operate a buy-back service for unused or surplus building materials.
14.5 The fact that materials are unused, unopened or potentially resaleable does not create a right to return part of an order once the customer has retained or used the remainder.
14.6 Customers are responsible for determining the quantities required for their project. This includes quantities resulting from:
customer measurements
installer measurements or calculations
product coverage
pack quantities
minimum order quantities
customer-selected wastage allowances
project-specific requirements
14.7 Any exception agreed by us in writing is a discretionary goodwill arrangement applying only to that particular return and does not create an ongoing right, entitlement or precedent for future returns.
14.8 Nothing in this section excludes or restricts a customer’s statutory rights.
15.1 Customers and installers must inspect goods and satisfy themselves that they are correct, suitable and free from apparent defects before installation, cutting, fixing or alteration.
15.2 Goods should not be installed, cut or altered where an apparent defect, damage, incorrect specification or other issue is reasonably identifiable beforehand.
15.3 Goods that have been taken onto a construction site, installed, used, cut, altered or exposed to site conditions may no longer be considered resaleable and will not normally be accepted under our voluntary returns policy.
15.4 This includes, but is not limited to:
goods that have been installed or fitted
goods that have been cut, drilled or altered
goods exposed to dirt, dust, moisture or weather
goods damaged through handling or storage
goods showing signs of use
goods affected by incorrect storage or site conditions
15.5 We are not responsible for damage, deterioration or deformation occurring after delivery as a result of incorrect storage, handling, installation, workmanship, exposure to weather, sunlight, heat, moisture, site conditions, accidental damage, or the actions of contractors or other third parties.
15.6 Installation, use, cutting or alteration may be taken into account when assessing whether an alleged issue existed when the goods were supplied, particularly where the alleged issue would reasonably have been apparent before installation.
15.7 Customers must check goods prior to installation, cutting or use.
15.8 Nothing in this section excludes or restricts statutory rights relating to goods which were faulty or otherwise not in conformity with the contract when supplied.
16.1 All voluntary returns must be requested and approved in advance using our Cancellation & Return Request Form.
16.2 A returns address and instructions will only be provided once a return request has been approved.
16.3 Goods must not be returned without prior approval. Unauthorised voluntary returns may be refused.
16.4 Customers must provide proof of dispatch when returning goods.
16.5 Returned goods remain the customer’s responsibility until received and accepted by us.
16.6 Partial returns are not accepted under our voluntary returns policy.
16.7 Customers may not retain the goods required for their project and return only the items, quantities, accessories or packs which subsequently prove unnecessary.
16.8 This includes goods described as:
surplus
excess
over-ordered
left over
unused
unopened
no longer required
16.9 Where an eligible return of an order or package has been authorised, the return must include all goods specified in the return authorisation.
16.10 We are not obliged to accept additional, alternative or unauthorised goods sent with an approved return.
16.11 Goods returned contrary to this policy or without prior authorisation may be refused. The customer will remain responsible for arranging their recovery and for reasonable costs incurred in handling, storing or returning unauthorised goods where permitted by law.
16.12 Nothing in this section affects a customer’s statutory rights.
17.1 Business customers do not have statutory consumer cancellation rights.
17.2 A “business customer” is any person or organisation purchasing goods wholly or mainly for purposes relating to their trade, business, craft or profession. The use of a company name, business details, delivery to a commercial premises, or the nature and quantity of goods ordered may be taken into account when determining whether an order has been placed for business purposes.
17.3 Returns from business customers are accepted only where expressly agreed by us in writing.
17.4 We do not accept partial returns, surplus materials, project leftovers, excess quantities or unused components from business customers.
17.5 Cancellation or return requests from business customers must be received within 7 days of delivery to be eligible for consideration.
17.6 Where we agree to accept a business return, we may require the complete relevant order, kit, package or product quantity to be returned.
17.7 Approved business returns may be subject to a restocking fee of up to 30%, together with any reasonable collection or supplier charges notified to the customer before the return is accepted.
17.8 Any exception agreed by us does not establish a precedent or entitlement to future returns.
18.1 If goods are alleged to be faulty, damaged or defective, customers must contact us before returning, disposing of, installing or altering them wherever reasonably possible.
18.2 We may request reasonable evidence to investigate the claim, including photographs of:
the goods
packaging
labels or batch information
the alleged fault or damage
storage conditions
installation conditions
the wider area in which the goods have been stored or used
18.3 Goods which are the subject of a damage or defect claim must be retained, reasonably protected and made available for inspection or collection until we confirm that they may be disposed of.
18.4 Customers must not dispose of, destroy, use, install, alter or otherwise make claimed goods unavailable while the claim is being investigated, unless we have authorised this or it is reasonably necessary.
18.5 Where replacement goods are supplied, we may require the original goods to be returned or collected.
18.6 Customers may be asked to retain or use packaging supplied with replacement goods so that the original goods can be safely packaged for collection.
18.7 Where we arrange collection, the customer must provide reasonable cooperation and make the goods available for collection at the agreed location.
18.8 Where replacement goods have been supplied on the basis that the original goods will be returned or collected, the customer must retain and make those original goods available for recovery.
18.9 If, after replacement goods have been supplied, the customer:
uses or installs the original goods
disposes of or destroys the original goods
refuses to return the original goods
repeatedly fails to make the original goods available for an agreed collection
otherwise makes the original goods unavailable for reasonable inspection or recovery
we reserve the right, where permitted by law, to charge the customer the reasonable cost of the additional replacement goods supplied together with reasonable costs directly incurred as a result.
18.10 We will not make such a charge where:
we authorised disposal or use of the original goods
return or collection is not reasonably possible through no fault of the customer
doing so would conflict with the customer’s statutory rights
18.11 Supplying replacement goods before the original goods have been inspected or returned may be undertaken as a customer service measure to minimise disruption. It does not, by itself, constitute an admission that the goods were faulty or damaged when supplied or an acceptance of liability by Roofin Online Store, the supplier, manufacturer or delivery company.
18.12 Where goods which are the subject of a claim have been installed, used, altered, disposed of or otherwise made unavailable, this may be taken into account when assessing whether the alleged fault or damage existed when the goods were supplied.
18.13 Customers must take reasonable steps to preserve goods which are the subject of a claim and to prevent further damage while the matter is being investigated.
18.14 Consumers may be entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2015 where applicable.
18.15 Nothing in this section excludes or restricts a consumer’s statutory rights.
We may cancel your order if:
goods are unavailable
delivery is not possible
pricing errors occur
payment cannot be authorised
we reasonably believe the order cannot be fulfilled
You will receive a full refund and explanation if we need to cancel your order after payment has been taken.
20.1 We are liable for foreseeable loss or damage caused by our breach of contract where required by law.
20.2 We are not liable for indirect or consequential losses to the extent permitted by law.
20.3 We are not responsible for losses caused by:
incorrect measurements provided by the customer
incorrect quantities selected by the customer
unsuitable installation
incorrect storage
misuse of products
failure to follow manufacturer instructions
site conditions
third-party workmanship
except where liability cannot lawfully be excluded.
20.4 Nothing in these terms excludes or limits liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any liability which cannot legally be excluded
a consumer’s statutory rights
We are not liable for delays or failure caused by events beyond our reasonable control.
All notices must be in writing and sent to our registered address or notified email address.
We reserve the right to update these terms at any time. Changes apply to future orders only.
These terms are governed by the laws of England and Wales.
If any provision is found to be invalid or unenforceable, the remaining terms will remain valid and enforceable.
Your use of this website is also governed by our Privacy Policy.
Nothing in these terms confers any rights on a third party.
