We’re an online shop, so all orders are placed easily through our website.

All payments are made on our website and are processed securely by Stripe, a trusted payment provider. To keep your payment safe, we use 3D Secure—an extra layer of security provided by banks and card companies to help prevent fraud and give you peace of mind.

When paying, you may be asked to authorise the payment using your banking app or by entering a one-time passcode (OTP).

3D Secure has been required for some time. If it isn’t set up on your card, please contact your bank directly for help.

To find out more about 3D Secure click here.

No, all orders and payments are completed on our website. As a family-run business, your data security is important to us, and telephone payments aren’t secure.

The majority of customers receive Free Delivery when they spend over £900 incl VAT, but delivery costs can vary depending on the items being ordered and the delivery location. Your delivery options and costs will be calculated automatically at checkout based on your address and basket contents.

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Delivery times depend on the items you’re ordering. Product-specific delivery estimates are shown on each individual product page.

Most deliveries are made on working days, Monday to Friday, between 08:00 and 18:00 (excluding bank holidays).

Once our team has processed your order, you’ll receive further delivery updates by email.

Yes. To keep things fast and easy, we display our best prices upfront on our online shop.

Our website is available 24/7, so you can check prices whenever it suits you, without waiting. We review our prices weekly to make sure they’re competitive, so you can be confident you’re getting great value with Roofin Online.

To get a total price, simply add the items you need to your basket. You can place your order straight away or save it for later by using the “Share Basket” button and sending it to your email address.

For more complex projects, we have built calculators for many of our popular product ranges to help you work out what you need. These can be found on applicable product pages, but they can also be accessed here.

Yes. We’re a small family business with a friendly, knowledgeable team who are here to help, whether you have a question about an existing order or need assistance placing a new order online.

Our contact details can be found at the bottom of this page.

You can find product information, check prices or place an order online 24 hours a day, 7 days a week. The humans behind the scenes are available Monday to Friday, 9:00 AM to 5:00 PM, excluding bank holidays.

As a retailer, the technical advice we can offer is limited. We’re happy to help with individual product information using guidance provided by the relevant manufacturer. However, we don’t provide technical design or specification services, or carry out structural calculations.

Responsibility for these aspects sits with the customer. To support you, we provide as much information as possible to help you plan your project, including installation and technical guides on individual product pages where available.

If you’re planning a DIY project or are new to roofing or building work, taking the time to research beforehand can help avoid complications and costly mistakes. If you need additional help with a project, then a website like Check A Trade is a great place to find local professionals, and for more complicated projects, you may wish to find an architect or similar professional.

For more complex projects, we have built calculators for many of our popular product ranges to help you work out what you need. These can be found on applicable product pages, but they can also be accessed here.

No, we don’t offer trade-specific pricing or discounts. We already display our best prices upfront on our website, and these everyday low prices are available to all customers, whether trade or public.

Yes! We offer Free Click & Collect on most products available from Roofin Online.

Where available, the Click & Collect option will appear in your basket and at checkout, based on the products you’re purchasing. You’ll be shown the collection area and postcode, allowing you to choose between collecting your order or having it delivered.

Once your order has been processed and our supplier has confirmed it’s ready, we’ll email you the full collection address and any relevant instructions.

IMPORTANT: Please do not travel to the collection location until you’ve received confirmation that your order is ready.

We don’t offer installation. We’re an online shop, so we supply the goods and you’ll need to arrange installation yourself.

Yes, we do. Eligibility for cancellation and returns depends on the type of product ordered, when it was delivered, and whether the order was placed by a consumer or a business.

We only accept full order cancellations and returns in line with the Consumer Contracts Regulations 2013 (Distance Selling). No partial returns or leftover materials will be accepted. Read more on gov.uk.

Please read the relevant cancellation policy in our Terms and Conditions, and if your request meets the criteria, use the simple form here to request cancellation.