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Your eligibility for cancellation depends on the type of product(s) you ordered, when your order was delivered and whether you’re a consumer or a business. We do not accept partial returns, surplus materials, left-over materials or unused quantities from completed or partially completed projects. Where a customer retains part of an order, the remaining unwanted goods are not accepted under our voluntary returns policy. This does not affect statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.
Please click and read the relevant cancellation policy below, and then if your request meets the criteria use the simple form below.
We will reply to your request using the email address provided when the order was placed so please ensure that accurate information is provided.
Business customers do not have statutory consumer cancellation rights.
Returns are accepted only where expressly agreed by us in writing. We do not accept partial returns, surplus materials, project leftovers, excess quantities or unused components.
Return requests must be made within 7 days of delivery to be eligible for consideration. Where a return is approved, we may require the complete relevant order, kit, package or quantity to be returned.
Approved business returns may be subject to a restocking fee of up to 30%, together with any reasonable collection or supplier charges notified before the return is accepted.
Please read the full policy in our Terms and Conditions (click here).
If you are a consumer, you may have the right to cancel a qualifying distance contract within 14 days of receiving your goods under the Consumer Contracts Regulations 2013.
Roofin does not accept voluntary partial change-of-mind returns. If you retain part of an order, we do not accept selected surplus, excess, unused, unopened or no-longer-required goods from the remainder of that order.
This includes materials left over following commencement or completion of a project, excess quantities, unused packs and individual components from kits or Calculated Roofing Packages.
Where a valid statutory cancellation applies, return costs are normally your responsibility unless the goods are faulty or the law provides otherwise.
Goods should be returned in good condition. Where handling goes beyond what is reasonably necessary to inspect the goods and results in diminished value, a deduction may be made where permitted by law.
This policy does not affect statutory rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.
Please read the full policy in our Terms and Conditions (click here).
